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At ZentroLuxe, we design products that combine quality, durability, and modern style. To ensure your product stays in excellent condition for as long as possible, please follow these care guidelines.

Keep your product clean by wiping it regularly with a soft, dry cloth. Avoid using harsh chemicals, abrasive cleaners, or alcohol-based solutions, as they may damage the surface or finish.

Store your product in a cool, dry place away from direct sunlight, excessive heat, or moisture. Prolonged exposure to extreme conditions may affect the product’s performance and appearance.

Avoid dropping, bending, or applying unnecessary pressure to the product. Handle with care to prevent scratches, dents, or internal damage.

For electronic or metal accessories, keep them away from water, liquids, and humid environments unless the product is specifically designed to be water-resistant.

If the product includes moving parts, ensure they are handled gently and used according to their intended purpose.

Following these care instructions will help maintain the quality, functionality, and appearance of your ZentroLuxe product over time.

Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Delivery times may vary depending on your location, but most orders arrive within 7–15 business days. Please note that shipping times may occasionally be affected by customs processing, holidays, or unexpected delays with shipping carriers.

We carefully package all items to ensure they arrive safely and in excellent condition.

Returns

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery so we can assist you.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.

Once your return request is approved and the item is received and inspected, we will process a replacement or refund where applicable.

Please note that items damaged due to misuse, normal wear, or unauthorized modifications may not qualify for returns.

If you need assistance with a return or have questions about your order, please contact our support team and we will be happy to help.